frequently asked questionsThank you for leasing on of our Chicago apartments! We hope the information provided below will prove useful to you in the upcoming weeks. A few of the most commonly asked questions by new residents are answered below for your convenience.

When can I move in?

Contact our main office to coordinate the date and time of your move. It is very important that you schedule your move in with our office to ensure that your apartment is in proper condition upon your arrival.

Where and when do I pick up my keys and lease?

If you do not already have a fully executed copy of your lease, you must pick it up at our main office prior to moving in. After you have obtained your lease, contact your on-site manager to make arrangements to pick up your keys

Whom do I call regarding maintenance repairs or other problems?

We make every effort to see that your apartment is in top condition when you move in. If however your apartment requires repair or cleaning, your on-site manager will be happy to accommodate your needs. You may also call our management office if he or she is not available, or make a request online at our maintenance request page.

What utility companies do I have to notify?

Utility contact information can be found on our tenant utilities page. Also, don’t forget to change your mailing address!

Do I need a Zone Parking Permit? Where do I get one?

In many neighborhoods in Chicago, parking is limited if you do not have a “zone parking permit”. To get one, you should contact your local Ward office. In Lakeview, contact the 44th Ward, and in the Lincoln Park area, check out the 43rd Ward.

Should I get renter’s insurance?

Yes! Everyone should get renter’s insurance, and in fact it is a requirement of the lease for your apartment. Your belongings are not covered by the building’s insurance policy. Please see our insurance page for more information.

After you have moved into your apartment…

Please take the time to complete the update resident information form at your earliest convenience.