tenant, Chicago resident, Chicago apartments

Online Payments


Realty & Mortgage Co make it easy for you to make your rental payments on your Chicago apartment with an online system that’s simple to use. Using the PayLease.com website, tenants can pay their rent directly with just a click or two.


Register today and begin enjoying the convenience of online payments straight away!


Why Pay Online?


If you’ve never used online payments, you might be wondering whether there’s any real advantage to making the change. Here’s a few reasons why paying online is so popular:


  • Free to use
  • A secure method of payment
  • No need to remember to write checks
  • Hassle free – no need to remember to mail payments or drop them off at the office
  • Much easier to avoid late fees (providing payment is received before the 5th of each month).


You stay in total control with online payments, with the option of either sending a single payment as and when you choose or by setting up a regular arrangement. With the latter, the money can be automatically deducted from your bank account on the 3rd of each month so it will never be late.


Online payment is the easy option, even if you’ve never used it before. If you want to start making online payments today using PayLease, just click here to get started.


To begin using the PayLease online payment system, you’ll need to create an account. You can do this on their website. Once you have an account, you simply need to login to start making the payments. Every time you make a payment you will receive confirmation via email, giving you complete reassurance that the transaction is complete.


Forms and Documents


The documents found below can be used by both new and existing tenants, with both forms for completion and user guides. If you have any questions about Chicago apartments that aren’t answered by any of the below, please get in touch and a member of the team will be happy to help.


Utilities: Sign Up


Please find below a list of utility companies that you might need for your Chicago apartment. We recommend contacting your chosen utility providers at least 7 days before the date you’re due to move in to make sure services will be connected on time.


Renter’s Insurance: Sign Up


Chicago apartments are covered by landlord’s insurance, but this doesn’t provide any protection for your prized possessions. In the event of a fire, flood or theft you would be left without any financial recompense for damaged belongings if you don’t have your own renter’s insurance. When you rent a property with Realty & Mortgage Co, having renter’s insurance is a condition of your lease agreement. This is a common requirement for many property management companies.


Here at Realty & Mortgage Co, we want to make it easy for you to get everything organized so we’ve partnered with Bader Company, allowing renters to take our insurance via our website. The process takes no more than just a few minutes and all of our residents are guaranteed coverage. The insurance can either be arranged in the comfort of your own home, or in our offices, the choice is yours.


Renter’s insurance will protect your possessions for a relatively low cost, with prices typically in the region of $10-20 per month. The price will depend on the extent of coverage that you select.


If you don’t already have renter’s insurance coverage, don’t wait any longer to protect yourself and your possessions. We recommend in the strongest possible terms that you take out coverage now, and don’t remain at risk. Don’t wait until it’s too late to take out insurance – you’ll regret it if you do!


Transport Around Chicago


If you are expecting to use public transport, don’t wait until you move in to experience the local links. Before you agree to a lease, try out the bus, train or other transport to see if it makes any difference. You could find that a commute is longer or more problematic than you realized, and it could completely change your idea about where your perfect Chicago apartment lies.




Welcome to Realty & Mortgage Co and thank you for renting a Chicago apartment! One of our team is always on hand to help but for your convenience, below are some of the most frequently asked questions that we hear from our new tenants.

How soon can I move in?


We want to make sure that your apartment is in the condition we expect when you move in so it’s important to co-ordinate your arrival with our main office. Get in touch to schedule your move and you’ll find out the soonest possible date.


Where do I collect my lease and keys from, and when can I do this?


You should already have a fully executed copy of the apartment lease but if you don’t, it’s essential that you collect it before moving in. You can do this from our main office. Once you have your copy of the lease, contact your onsite manager to agree a convenient date for you to pick up your keys.


What do I do if there’s a problem with the apartment?


We pride ourselves on the condition of the apartment, and make every effort to ensure it’s immaculate for when you move in. However, if cleaning or repairs are required, get in touch with your onsite manager who will be happy to help. If the onsite manager is not available, you can also call the management office or make an online maintenance request here.


How do I organize the utilities?


Our tenant utilities page contains all the information you need. Don’t forget you will need to change your mailing address too though!


Will a Zone Parking Permit be necessary? If so, where can I get one?


You may need a Zone Parking Permit in certain neighborhoods around Chicago; if you don’t have one it can be extremely difficult to find a space. Contact your local Ward office to organize a permit. In the Lincoln Park district, contact the 43rd Ward and in Lakeview, get in touch with the 44th Ward.


Is renter’s insurance really necessary?


Absolutely! Renter’s insurance is not just desirable, it’s a contractual requirement of the apartment lease. If you don’t have renter’s insurance your belongings won’t be protected in the event of a fire, flood or theft. Building’s insurance only covers the structure of the property and not the contents within. Take a look at our insurance page for further details about how to arrange this.


Do I need to know anything after I’ve moved in?


Once you’ve settled into your new Chicago apartment, don’t forget to fill in the update resident information form. This should be done as soon as possible so we know how to get in touch with you if necessary.